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$249.95
V208
2014
3181-DVD-E
13 min
Hospitality, Special

Manager on Duty. What exactly does that mean? It might be easier to define what it DOESN’T mean because the responsibilities of a Manager on Duty involve every aspect of the entire operation including outside, inside, front of house, back of house, Associates, Guests, everything. This video focuses on some of the more vital issues relating to Safety and Security. A Manager on Duty may not be actually perform the duties or responsibilities in each issue we discuss, but they are responsible to ensure they are done, or not done, to protect the safety of our guests, property and our Associates.

Manager on Duty. What exactly does that mean? It might be easier to define what it DOESN’T mean because the responsibilities of a Manager on Duty involve every aspect of the entire operation including outside, inside, front of house, back of house, Associates, Guests, everything. This video focuses on some of the more vital issues relating to Safety and Security. A Manager on Duty may not be actually perform the duties or responsibilities in each issue we discuss, but they are responsible to ensure they are done, or not done, to protect the safety of our guests, property and our Associates.

Topics covered also include:
  • guest privacy and noise complaints
  • evictions and aggressive behavior
  • DRAM shop
  • employee/guest injuries
  • drugs/weapons
  • and much more
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