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$249.95
V234
2010
2603-DVD-E
18 min

Whether it's trying to satisfy customers who expect the impossible or co-workers who ask too much, you deal with conflict every day in the workplace. You may not even realize it. With the scenarios presented in this program, you will learn to handle work conflicts confidently. Ideal for supervisors and their employees alike.

Whether it's trying to satisfy customers who expect the impossible or co-workers who ask too much, you deal with conflict every day in the workplace. You may not even realize it. With the scenarios presented in this program, you will learn to handle work conflicts confidently. Ideal for supervisors and their employees alike.

Topics covered also include:
  • Offer help on your terms when a co-worker asks too much
  • Protect your reputation if someone asks you to lie
  • Work with a customer who expects the impossible
  • And much more!
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