Hospitality Safety: Customer Service 101 Hospitality Safety: Customer Service 101

Hospitality Collection by Training Network

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$199.95
V208
2018
3600-DVD-E
4 min

In the hospitality industry, it's every employee's job to make customers feel welcome and appreciated regardless of what department they work in. This video outlines some do’s and don’ts of customer service and educates your employee's on how to make a good impression. Teach your employees that exceeding customer expectations is the key to building customer loyalty and an exceptional reputation.

In the hospitality industry, it's every employee's job to make customers feel welcome and appreciated regardless of what department they work in. This video outlines some do’s and don’ts of customer service and educates your employee's on how to make a good impression. Teach your employees that exceeding customer expectations is the key to building customer loyalty and an exceptional reputation.

Topics covered also include:
  • Customer service Basics
  • Shows how to make good impressions & thoughtful wording
  • Improve customer relations with an asking mindset
  • 10/5 Rule
  • And more.
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