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Front Desk Customer Service: Telephone Techniques Front Desk Customer Service: Telephone Techniques

eLearning Courses by HSI Collection by Trainery Content

Front Desk Customer Service: Telephone Techniques
$24.95
V410
6423-ONL-E
10 Min
All Products, eLearning Courses by HSI, Special

Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be able to identify an internal and external phone call. You need to know how to transfer a call and how to put a caller on hold. But most importantly, you need to know how to listen.

Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be able to identify an internal and external phone call. You need to know how to transfer a call and how to put a caller on hold. But most importantly, you need to know how to listen.

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