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$249.95
V234
1995
1973-DVD-E
17 min

How well service providers meet the needs of customers is what separates great service from barely satisfactory service. Comedian Darrell Hammond hosts this multiaward-winning program that teaches employees key ingredients for providing great customer service, and empowers employees to improve customer satisfaction.

How well service providers meet the needs of customers is what separates great service from barely satisfactory service. Comedian Darrell Hammond hosts this multiaward-winning program that teaches employees key ingredients for providing great customer service, and empowers employees to improve customer satisfaction.

Topics covered also include:
  • How to make customers feel special
  • How to earn the respect of customers
  • How to make their job on the front line of service go smoother
  • How to make a great first impression
  • How to solve problems
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