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Call Center Training: Phone Etiquette Call Center Training: Phone Etiquette

eLearning Courses by HSI Collection by Trainery Content

Call Center Training: Phone Etiquette
$24.95
V410
6142-ONL-E
5 Min
All Products, eLearning Courses by HSI, Special

What's the first thing you need to know when working as a call center representative? How to communicate well on the telephone! In this course, we'll talk about things like what to say as a greeting, how to remain polite, and using proper vocal tone and volume. We'll cover some helpful tips on being a better call-taker and how to politely place people on hold.

What's the first thing you need to know when working as a call center representative? How to communicate well on the telephone! In this course, we'll talk about things like what to say as a greeting, how to remain polite, and using proper vocal tone and volume. We'll cover some helpful tips on being a better call-taker and how to politely place people on hold.

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