Call Center Training: Active Listening Call Center Training: Active Listening

Getting to the root of a customer's issue requires listening, of course. As a successful call center representative, there's a lot that goes into listening well. In this course, we'll discuss what it means to be an active listener and how that skill should be applied to your job. We'll go over some active listening tips and techniques, including ways to show that you're listening, avoiding assumptions, taking notes, and confirming that you understand.

Getting to the root of a customer's issue requires listening, of course. As a successful call center representative, there's a lot that goes into listening well. In this course, we'll discuss what it means to be an active listener and how that skill should be applied to your job. We'll go over some active listening tips and techniques, including ways to show that you're listening, avoiding assumptions, taking notes, and confirming that you understand.