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  • Front of the House: 08. Understanding the Menu: What’s on Tap? Front of the House: 08. Understanding the Menu: What’s on Tap?

    7816
    • English
    Most restaurants offer an array of alcoholic and non-alcoholic beverages. Water, juices, milk, and soft drinks are relatively easy to understand. Most of us are already familiar with these items....
    Most restaurants offer an array of alcoholic and non-alcoholic beverages. Water, juices, milk, and soft drinks are relatively easy to understand. Most of us are already familiar with these items....
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  • Innovation: Innovating Outside the Box Innovation: Innovating Outside the Box

    7815
    • English
    When you think of innovation, one of the first things you probably picture is pushing boundaries. Thinking outside the box to come up with entirely new ways of doing things....
    When you think of innovation, one of the first things you probably picture is pushing boundaries. Thinking outside the box to come up with entirely new ways of doing things....
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  • Intro to SharePoint: Introduction for Intro to SharePoint Intro to SharePoint: Introduction for Intro to SharePoint

    7812
    • English
    Introduction to SharePoint
    Introduction to SharePoint
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  • Communicating with the C-Suite: If You Have an Idea

    Communicating with the C-Suite: If You Have an Idea Communicating with the C-Suite: If You Have an Idea

    7929
    • English
    There is a fine art to pitching an idea to leadership. Pick the wrong time, the wrong place, or the wrong method for your pitch, and you might miss your...
    There is a fine art to pitching an idea to leadership. Pick the wrong time, the wrong place, or the wrong method for your pitch, and you might miss your...
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  • Nonverbal Communication: 01. Defining Nonverbal Communication

    Nonverbal Communication: 01. Defining Nonverbal Communication Nonverbal Communication: 01. Defining Nonverbal Communication

    7926
    • English
    When you see a series about nonverbal communication, you might assume it’s all about body language — and that’s part of it, but there’s much more we’ll discuss in this...
    When you see a series about nonverbal communication, you might assume it’s all about body language — and that’s part of it, but there’s much more we’ll discuss in this...
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  • Nonverbal Communication: 02. Aligning Nonverbal Communication with Intentions

    Nonverbal Communication: 02. Aligning Nonverbal Communication with Intentions Nonverbal Communication: 02. Aligning Nonverbal Communication with Intentions

    7925
    • English
    Aligning nonverbal communication with our intentions means that our body language matches what we’re trying to express. When there’s a disconnect, that means our nonverbal cues aren’t aligned with our...
    Aligning nonverbal communication with our intentions means that our body language matches what we’re trying to express. When there’s a disconnect, that means our nonverbal cues aren’t aligned with our...
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  • Nonverbal Communication: 03. Appearance

    Nonverbal Communication: 03. Appearance Nonverbal Communication: 03. Appearance

    7924
    • English
    By now you understand that nonverbal communication is important to communicating in the workplace. But you might be confused as to how exactly nonverbal communication can be used to establish...
    By now you understand that nonverbal communication is important to communicating in the workplace. But you might be confused as to how exactly nonverbal communication can be used to establish...
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  • Nonverbal Communication: 04. Workplace Standards

    Nonverbal Communication: 04. Workplace Standards Nonverbal Communication: 04. Workplace Standards

    7923
    • English
    Nonverbal communication can be used to communicate anything you'd like. Much of it will come naturally, but some of it will take some work. In the workplace, nonverbal communication tells...
    Nonverbal communication can be used to communicate anything you'd like. Much of it will come naturally, but some of it will take some work. In the workplace, nonverbal communication tells...
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  • Nonverbal Communication: 05. Leveraging Nonverbals for Success

    Nonverbal Communication: 05. Leveraging Nonverbals for Success Nonverbal Communication: 05. Leveraging Nonverbals for Success

    7922
    • English
    Being able to align your nonverbal actions with your intentions in the best way to leverage them for success. If you want to be successful, your nonverbals must communicate that...
    Being able to align your nonverbal actions with your intentions in the best way to leverage them for success. If you want to be successful, your nonverbals must communicate that...
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  • Innovation: Innovating Inside the Box

    Innovation: Innovating Inside the Box Innovation: Innovating Inside the Box

    7814
    • English
    When you think of innovation, what do you picture? Probably brand-new ideas that break the mold — that go outside the box. And that’s part of it. But innovation can...
    When you think of innovation, what do you picture? Probably brand-new ideas that break the mold — that go outside the box. And that’s part of it. But innovation can...
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  • Call Center Training: Skills of the Customer Service Representative

    Call Center Training: Skills of the Customer Service Representative Call Center Training: Skills of the Customer Service Representative

    7918
    • English
    In our last course, we talked about what to do as a call center representative. Here, we’ll focus on how to accomplish those things. In other words, the skills you’ll...
    In our last course, we talked about what to do as a call center representative. Here, we’ll focus on how to accomplish those things. In other words, the skills you’ll...
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  • Call Center Training: Don’t Say This!

    Call Center Training: Don’t Say This! Call Center Training: Don’t Say This!

    7917
    • English
    When you’re working in customer service, do you know what not to say? Believe it or not, there are ten phrases that you should never say when you’re helping a...
    When you’re working in customer service, do you know what not to say? Believe it or not, there are ten phrases that you should never say when you’re helping a...
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