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  • When the Customer Isn’t Right: Retail Conflict for Managers

    When the Customer Isn’t Right: Retail Conflict for Managers When the Customer Isn’t Right: Retail Conflict for Managers

    7916
    • English
    "The customer is always right." If you have any experience working in retail, you know this statement isn’t always true. In this course, we’ll discuss how to empower your employees...
    "The customer is always right." If you have any experience working in retail, you know this statement isn’t always true. In this course, we’ll discuss how to empower your employees...
    $24.95
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  • Customer Service Later (Stop Exceeding Expectations)

    Customer Service Later (Stop Exceeding Expectations) Customer Service Later (Stop Exceeding Expectations)

    7915
    • English
    When it comes to customer service, you want to satisfy customer needs so that they keep coming back. But how many times have you heard, "Go the extra mile" or...
    When it comes to customer service, you want to satisfy customer needs so that they keep coming back. But how many times have you heard, "Go the extra mile" or...
    $24.95
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  • Protecting Your PC: Daily Precautions

    Protecting Your PC: Daily Precautions Protecting Your PC: Daily Precautions

    7913
    • English
    You are responsible for keeping your computer and your personal information safe. That means at home, at work, and anywhere else you happen to be in the world. This course...
    You are responsible for keeping your computer and your personal information safe. That means at home, at work, and anywhere else you happen to be in the world. This course...
    $24.95
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  • Fun at Work: 02: What’s Funny?

    Fun at Work: 02: What’s Funny? Fun at Work: 02: What’s Funny?

    7912
    • English
    Being funny at work is tricky. When it’s funny — it’s FUNNY! When it’s not, it can get really awkward. Professional comedians will tell you that you need to know...
    Being funny at work is tricky. When it’s funny — it’s FUNNY! When it’s not, it can get really awkward. Professional comedians will tell you that you need to know...
    $24.95
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  • Fun At Work: 03: What’s NOT Funny?

    Fun At Work: 03: What’s NOT Funny? Fun At Work: 03: What’s NOT Funny?

    7911
    • English
    There are certain topics that you should avoid when using humor in the workplace. What is funny to one person may be offensive to someone else. This program will cover...
    There are certain topics that you should avoid when using humor in the workplace. What is funny to one person may be offensive to someone else. This program will cover...
    $24.95
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  • Cross-Cultural Considerations: What’s Your Culture?

    Cross-Cultural Considerations: What’s Your Culture? Cross-Cultural Considerations: What’s Your Culture?

    7910
    • English
    To better understand the culture of others, you need to identify your own culture and determine how it influences your views, values, and priorities. In this course, we''ll discuss who...
    To better understand the culture of others, you need to identify your own culture and determine how it influences your views, values, and priorities. In this course, we''ll discuss who...
    $24.95
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  • LGBTQ in the Workplace: Supporting a Transitioning Employee for Managers

    LGBTQ in the Workplace: Supporting a Transitioning Employee for Managers LGBTQ in the Workplace: Supporting a Transitioning Employee for Managers

    7909
    • English
    People who transition go through many changes — mentally, emotionally, and physically. It takes a long time, and there are many risks associated with transitioning. They are making a huge...
    People who transition go through many changes — mentally, emotionally, and physically. It takes a long time, and there are many risks associated with transitioning. They are making a huge...
    $24.95
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  • Risk Management Basics: Creating a Healthy Risk Culture Risk Management Basics: Creating a Healthy Risk Culture

    6883
    • English
    Risk culture is about prioritizing risk management by influencing workplace attitudes and behaviors. Risk culture focuses on analyzing and modifying how everyone on the team sees, understands, and reacts to...
    Risk culture is about prioritizing risk management by influencing workplace attitudes and behaviors. Risk culture focuses on analyzing and modifying how everyone on the team sees, understands, and reacts to...
    $24.95
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  • Crisis Management: Brand Management During a Crisis Crisis Management: Brand Management During a Crisis

    6882
    • English
    When dealing with chemicals, there is no room for confusion. You need to know what you're dealing with, and how to deal with it. That is where labels and pictograms...
    When dealing with chemicals, there is no room for confusion. You need to know what you're dealing with, and how to deal with it. That is where labels and pictograms...
    $24.95
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  • Crisis Management: Media Inquiries During a Crisis Crisis Management: Media Inquiries During a Crisis

    6881
    • English
    I don't always handle toxic chemicals, but when I do, I like to know about the hazards. I'm betting you feel the same way. So is your employer doing their...
    I don't always handle toxic chemicals, but when I do, I like to know about the hazards. I'm betting you feel the same way. So is your employer doing their...
    $24.95
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  • Crisis Management: Business Continuity During a Crisis Crisis Management: Business Continuity During a Crisis

    6880
    • English
    Do your people know what they should when it comes to hazardous materials? If not, do they have access to the proper training? This course helps you figure these things...
    Do your people know what they should when it comes to hazardous materials? If not, do they have access to the proper training? This course helps you figure these things...
    $24.95
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  • Crisis Management: Responding to Emergencies Crisis Management: Responding to Emergencies

    6879
    • English
    Safety data sheets (SDSs) are there to help. But they can't help if they're outdated or inaccessible. This course goes over OSHA's Hazard Communication Standard on SDSs, and what's required...
    Safety data sheets (SDSs) are there to help. But they can't help if they're outdated or inaccessible. This course goes over OSHA's Hazard Communication Standard on SDSs, and what's required...
    $24.95
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