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Retail Conflict Management: 04. De-Escalation Retail Conflict Management: 04. De-Escalation

eLearning Courses by HSI Collection by Trainery Content

$24.95
V410
6828-ONL-E
5 min
All Products, eLearning Courses by HSI, Special
Many companies have dealt with crises and taken hits to their brands, as a result.
Workplace catastrophes, data breaches, executive scandals, etc., can all deeply impact a
company's reputation, resulting in loss of trust and revenue. Organizations can't
necessarily prevent crises, but they can manage the way they respond and protect the
brand. In this program, we'll talk about managing your brand's image during and after a
crisis. We'll go over analyzing the company's current brand and tone, creating and
maintaining a crisis messaging plan, and monitoring and responding to comments and
reactions from the public.
Many companies have dealt with crises and taken hits to their brands, as a result.
Workplace catastrophes, data breaches, executive scandals, etc., can all deeply impact a
company's reputation, resulting in loss of trust and revenue. Organizations can't
necessarily prevent crises, but they can manage the way they respond and protect the
brand. In this program, we'll talk about managing your brand's image during and after a
crisis. We'll go over analyzing the company's current brand and tone, creating and
maintaining a crisis messaging plan, and monitoring and responding to comments and
reactions from the public.
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