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Customer Service: So Help Me, Supervisor Edition Customer Service: So Help Me, Supervisor Edition

Courses by Mastery Technologies Collection by Training Network

Customer Service: So Help Me, Supervisor Edition - Training Network
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$399.99
V401
N/A
4169-DVD-E
17
All Products, Courses by Mastery Technologies, Customer Service, Employee Development, Employee Development & Leadership, Employee Relations, Human Resources, Leadership Skills, Management, Special

The most important aspect of the customer service industry is, naturally, customer service. Every business wants to give their customers everything they need, but supervisors need to be able to keep the front line employees, those who deal directly with the customer, from dropping the ball. This Video On Demand instructs you, the supervisor, how to consistently get the best customer service you can from your employees; through training, examining the problems at hand, and even addressing an employee's mistake should one occur. You need to empower people to do their jobs, but also realize mistakes may occur. A good supervisor turns those mistakes into opportunities for growth. Learn the keys to performing these supervisory techniques in this training lesson.

The most important aspect of the customer service industry is, naturally, customer service. Every business wants to give their customers everything they need, but supervisors need to be able to keep the front line employees, those who deal directly with the customer, from dropping the ball. This Video On Demand instructs you, the supervisor, how to consistently get the best customer service you can from your employees; through training, examining the problems at hand, and even addressing an employee's mistake should one occur. You need to empower people to do their jobs, but also realize mistakes may occur. A good supervisor turns those mistakes into opportunities for growth. Learn the keys to performing these supervisory techniques in this training lesson.

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