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7 Things Never to Say to Customers 7 Things Never to Say to Customers

Customer Service Collection by Training Network

7 Things Never to Say to Customers - Training Network
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$249.95
V234
2013
2577-DVD-E
18 min
All Products, Customer Service, Employee Relations, Human Resources, Special

Seven deadly service statements ... they sound ominous, don't they? And for good reason. Some of these statements may seem perfectly innocent on the surface and there may be times when you're tempted to try using one or more other them to improve a difficult service situation. But more often than not, you'll find that you've unwittingly only made things worse.

Seven deadly service statements ... they sound ominous, don't they? And for good reason. Some of these statements may seem perfectly innocent on the surface and there may be times when you're tempted to try using one or more other them to improve a difficult service situation. But more often than not, you'll find that you've unwittingly only made things worse.

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