Customer Service Later (Stop Exceeding Expectations) Customer Service Later (Stop Exceeding Expectations)

When it comes to customer service, you want to satisfy customer needs so that they keep coming back. But how many times have you heard, "Go the extra mile" or "Underpromise and overdeliver"? If you go beyond meeting customer needs, the customer is extra happy — and that’s great, right? Not always. We want to help retrain your customer service brain to simply satisfy, not exceed, expectations — so your customers are happy but don’t expect more than they should.

When it comes to customer service, you want to satisfy customer needs so that they keep coming back. But how many times have you heard, "Go the extra mile" or "Underpromise and overdeliver"? If you go beyond meeting customer needs, the customer is extra happy — and that’s great, right? Not always. We want to help retrain your customer service brain to simply satisfy, not exceed, expectations — so your customers are happy but don’t expect more than they should.