Quality: What It Costs Quality: What It Costs

We've discussed the benefits of performance excellence, but what about the other side? What is the cost of poor performance? Poorly performing organizations incur a lot of unnecessary costs, which come in four categories: prevention, appraisal, internal failure, and external failure costs. In this course, we'll go through these losses and talk about what they are and how they occur. We'll also look at a cost of defects chart, discuss the hidden factory, and explain the performance excellence broken chain reaction.

We've discussed the benefits of performance excellence, but what about the other side? What is the cost of poor performance? Poorly performing organizations incur a lot of unnecessary costs, which come in four categories: prevention, appraisal, internal failure, and external failure costs. In this course, we'll go through these losses and talk about what they are and how they occur. We'll also look at a cost of defects chart, discuss the hidden factory, and explain the performance excellence broken chain reaction.