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  • Cyber Security Awareness Part 2: Social Engineering

    Cyber Security Awareness Part 2: Social Engineering Cyber Security Awareness Part 2: Social Engineering

    5041
    • English
    Successful phishing attacks can cost a mid-sized enterprise well over a million dollars, and while phishing attempts in 2017 increased 65%, those companies that instilled sound phishing (including spear-phishing and...
    Successful phishing attacks can cost a mid-sized enterprise well over a million dollars, and while phishing attempts in 2017 increased 65%, those companies that instilled sound phishing (including spear-phishing and...
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  • Cyber Security Awareness Part 3: Malware

    Cyber Security Awareness Part 3: Malware Cyber Security Awareness Part 3: Malware

    5042
    • English
    This training course is the third part of a five-part series on cyber security awareness. This video training explores malware. This section educates viewers about what malware is and how...
    This training course is the third part of a five-part series on cyber security awareness. This video training explores malware. This section educates viewers about what malware is and how...
    $24.95
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  • Customer Service: Communication

    Customer Service: Communication Customer Service: Communication

    4924
    • English
    89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service. This course teaches employees how to greet and view each customer who...
    89% of shoppers are reported to have stopped buying from online stores after they experienced poor customer service. This course teaches employees how to greet and view each customer who...
    $24.95
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  • Customer Service: Difficult Customers

    Customer Service: Difficult Customers Customer Service: Difficult Customers

    4925
    • English
    The cost of getting a new customer is seven times more expensive than retaining an existing one. So, businesses providing great service to all customers, especially those who become difficult,...
    The cost of getting a new customer is seven times more expensive than retaining an existing one. So, businesses providing great service to all customers, especially those who become difficult,...
    $24.95
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  • Collecting, Processing and Recycling Universal Waste in California - Refresher Program

    Collecting, Processing and Recycling Universal Waste in California - Refresher Program Collecting, Processing and Recycling Universal Waste in California - Refresher Program

    4923
    • English
    Federal universal waste regulations were created to enforce legal and safe methods of dealing with hazardous waste, thus making it easier to store, reuse, and process certain wastes. The California...
    Federal universal waste regulations were created to enforce legal and safe methods of dealing with hazardous waste, thus making it easier to store, reuse, and process certain wastes. The California...
    $24.95
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  • Customer Service: Reasons To Excel

    Customer Service: Reasons To Excel Customer Service: Reasons To Excel

    4927
    • English
    Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This training explains how and why companies should focus on customer service in...
    Did you know 88% of U.S. adults are willing to pay more for a better customer experience? This training explains how and why companies should focus on customer service in...
    $24.95
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  • Customer Service: How to Excel

    Customer Service: How to Excel Customer Service: How to Excel

    4926
    • English
    Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they received shows how the company values them as a customer. This statistic...
    Customer service is how a company interacts with their customers. 76% of consumers believe the customer service they received shows how the company values them as a customer. This statistic...
    $24.95
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  • Conflict Resolution

    Conflict Resolution Conflict Resolution

    4962
    • English
    Conflicts in the workplace are inevitable. And while they are rarely fun, as this course shows, they don't have to be crippling. Emphasizing how to address, approach, and then resolve...
    Conflicts in the workplace are inevitable. And while they are rarely fun, as this course shows, they don't have to be crippling. Emphasizing how to address, approach, and then resolve...
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  • Conducting Exceptional Interviews

    Conducting Exceptional Interviews Conducting Exceptional Interviews

    4961
    • English
    Effective interviewing techniques are critical to ensuring the best candidates are identified in advance of offering them the job. This entertaining course focuses on teaching managers and human resources personnel...
    Effective interviewing techniques are critical to ensuring the best candidates are identified in advance of offering them the job. This entertaining course focuses on teaching managers and human resources personnel...
    $24.95
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  • Creative Thinking And Problem Solving

    Creative Thinking And Problem Solving Creative Thinking And Problem Solving

    4989
    • English
    Effective leaders see problems as opportunities for growth and innovation. As this course shows, in order to acquire that perspective, leaders must use proven strategies to develop, teach and coach...
    Effective leaders see problems as opportunities for growth and innovation. As this course shows, in order to acquire that perspective, leaders must use proven strategies to develop, teach and coach...
    $24.95
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  • Creating An Incredible Company Culture

    Creating An Incredible Company Culture Creating An Incredible Company Culture

    4960
    • English
    When it comes to corporate culture it is often easier to spot the bad ones than it is to define what makes the good ones great. This training explores behaviors...
    When it comes to corporate culture it is often easier to spot the bad ones than it is to define what makes the good ones great. This training explores behaviors...
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  • Business Strategy: Workplace Ethics

    Business Strategy: Workplace Ethics Business Strategy: Workplace Ethics

    4985
    • English
    Ethical leaders help set the tone for their teams to follow suit in exhibiting behavior aligned to the organization's values. In fact, leaders who demonstrate ethical behavior create a culture...
    Ethical leaders help set the tone for their teams to follow suit in exhibiting behavior aligned to the organization's values. In fact, leaders who demonstrate ethical behavior create a culture...
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