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  • Telephone Customer Service: Avoiding Monster Mistakes - Training Network

    Telephone Customer Service: Avoiding Monster Mistakes Telephone Customer Service: Avoiding Monster Mistakes

    3774
    • English
    Have you ever called customer service and been surprised to receive outstanding service? It's sad, but true, all too often top-notch service is the exception, not the norm. As a...
    Have you ever called customer service and been surprised to receive outstanding service? It's sad, but true, all too often top-notch service is the exception, not the norm. As a...
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  • Orientation: Successful Workplace Behaviors - Training Network

    Orientation: Successful Workplace Behaviors Orientation: Successful Workplace Behaviors

    3772
    • English
    This comprehensive orientation training is a great way to begin employment, regardless of your industry. The course is divided into four interrelated sections designed to establish acceptable workplace behavior and...
    This comprehensive orientation training is a great way to begin employment, regardless of your industry. The course is divided into four interrelated sections designed to establish acceptable workplace behavior and...
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  • Supervisor Skills: Respect, Motivate and Retain Employees - Training Network

    Supervisor Skills: Respect, Motivate and Retain Employees Supervisor Skills: Respect, Motivate and Retain Employees

    3771
    • English
    Employees who feel undervalued, disregarded or ignored will either become disengaged or leave. Leaders need to build relationships based on two-way communication and respect with employees to keep them engaged....
    Employees who feel undervalued, disregarded or ignored will either become disengaged or leave. Leaders need to build relationships based on two-way communication and respect with employees to keep them engaged....
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  • Supervisor Skills: Respect, Integrity and Inclusion - Training Network

    Supervisor Skills: Respect, Integrity and Inclusion Supervisor Skills: Respect, Integrity and Inclusion

    3770
    • English
    Leaders who demonstrate integrity, inclusion and respect to their employees inspire their teams to do their best. When leaders fail to do this, employees can become discouraged, or even disgruntled....
    Leaders who demonstrate integrity, inclusion and respect to their employees inspire their teams to do their best. When leaders fail to do this, employees can become discouraged, or even disgruntled....
    $399.99
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  • Respectful Workplace Communication - Training Network

    Respectful Workplace Communication Respectful Workplace Communication

    3767
    • English
    You probably already know some things it takes to be a respectful communicator, such as don't interrupt, don't be rude, and make sure you listen well. However, with the diverse...
    You probably already know some things it takes to be a respectful communicator, such as don't interrupt, don't be rude, and make sure you listen well. However, with the diverse...
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  • Patient Care: Treat 'Em Like Dogs - Training Network

    Patient Care: Treat 'Em Like Dogs Patient Care: Treat 'Em Like Dogs

    3766
    • English
    This training video educates viewers on the importance of customer care in the medical profession. This video course demonstrates the way patients feel about their treatment when medical practitioners don't...
    This training video educates viewers on the importance of customer care in the medical profession. This video course demonstrates the way patients feel about their treatment when medical practitioners don't...
    $399.99
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  • Productive Communication is in Your Future - Training Network

    Productive Communication is in Your Future Productive Communication is in Your Future

    3765
    • English
    This training course explains the limiting nature of past tense conversations, explores the action in present conversations and ends with the possibilities that abound in future conversations. This training is...
    This training course explains the limiting nature of past tense conversations, explores the action in present conversations and ends with the possibilities that abound in future conversations. This training is...
    $399.99
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  • Managing Workplace Conflicts, Healthcare Version - Training Network

    Managing Workplace Conflicts, Healthcare Version Managing Workplace Conflicts, Healthcare Version

    3764
    • English
    When a conflict arises at work do you find yourself handling it in the same way every time? Maybe you try to avoid it or just give in so you...
    When a conflict arises at work do you find yourself handling it in the same way every time? Maybe you try to avoid it or just give in so you...
    $399.99
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  • Managing Termination: Your Legal Responsibilities - Training Network

    Managing Termination: Your Legal Responsibilities Managing Termination: Your Legal Responsibilities

    3763
    • English
    Terminating an employee, whether for cause or due to downsizing, is difficult. Done improperly, termination can expose the firing manager and the company to potential litigation and can damage organizational...
    Terminating an employee, whether for cause or due to downsizing, is difficult. Done improperly, termination can expose the firing manager and the company to potential litigation and can damage organizational...
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  • Managing the Hiring Process: Your Legal Responsibilities - Training Network

    Managing the Hiring Process: Your Legal Responsibilities Managing the Hiring Process: Your Legal Responsibilities

    3762
    • English
    Anyone who has ever been responsible for recruiting and/or hiring understands the challenge of getting the right people in the door and through the hiring process, all the while being...
    Anyone who has ever been responsible for recruiting and/or hiring understands the challenge of getting the right people in the door and through the hiring process, all the while being...
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  • Managing Discipline: Your Legal Responsibilities - Training Network

    Managing Discipline: Your Legal Responsibilities Managing Discipline: Your Legal Responsibilities

    3760
    • English
    For most managers, performance evaluations, annual reviews and disciplinary actions are somewhat of a nuisance. However, the cost of avoiding these necessary parts of the job may have significant consequences....
    For most managers, performance evaluations, annual reviews and disciplinary actions are somewhat of a nuisance. However, the cost of avoiding these necessary parts of the job may have significant consequences....
    $399.99
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  • How to Retain and Motivate Great Workers - Training Network

    How to Retain and Motivate Great Workers How to Retain and Motivate Great Workers

    3755
    • English
    With budgets shrinking and payrolls frozen, it can seem impossible to retain a company's brightest employees. This step-by-step training video shows managers techniques to help businesses retain and reward its...
    With budgets shrinking and payrolls frozen, it can seem impossible to retain a company's brightest employees. This step-by-step training video shows managers techniques to help businesses retain and reward its...
    $399.99
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