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  • Identifying Manipulative Communicators Identifying Manipulative Communicators

    6078
    • English
    Now that you understand what Service Quality Indicators are, and you know what your customers expect of you, it's time to figure out what's important to your customers BEYOND the...
    Now that you understand what Service Quality Indicators are, and you know what your customers expect of you, it's time to figure out what's important to your customers BEYOND the...
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  • Nonverbal Communication: Appearance Nonverbal Communication: Appearance

    6077
    • English
    Customers like to buy from people they like. How do you get people to like you? Well, you must be honest and reliable. You must offer fair and competitive pricing,...
    Customers like to buy from people they like. How do you get people to like you? Well, you must be honest and reliable. You must offer fair and competitive pricing,...
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  • Nonverbal Communication: Aligning Nonverbal Communication with Intentions Nonverbal Communication: Aligning Nonverbal Communication with Intentions

    6076
    • English
    The customer service chat function can be effective and efficient, when handled properly. However, if the customer service chat representative isn't familiar with, or able to access, the information they...
    The customer service chat function can be effective and efficient, when handled properly. However, if the customer service chat representative isn't familiar with, or able to access, the information they...
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  • Nonverbal Communication: Leveraging Nonverbals for Success Nonverbal Communication: Leveraging Nonverbals for Success

    6075
    • English
    Often, millions of dollars are spent creating and maintaining a brand's image so that consumers will feel good about, and buy, their products. As a representative of a brand, you...
    Often, millions of dollars are spent creating and maintaining a brand's image so that consumers will feel good about, and buy, their products. As a representative of a brand, you...
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  • Nonverbal Communication: Workplace Standards Nonverbal Communication: Workplace Standards

    6074
    • English
    Dealing with angry callers can be a burdensome part of your job. While these situations may be difficult, or even unpleasant, for you, they're also great opportunities to change these...
    Dealing with angry callers can be a burdensome part of your job. While these situations may be difficult, or even unpleasant, for you, they're also great opportunities to change these...
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  • Nonverbal Communication: Defining Nonverbal Communication Nonverbal Communication: Defining Nonverbal Communication

    6073
    Have you ever called a business, and it was literally impossible to connect with a human being? You went through prompt after prompt, hit the pound key a dozen times,...
    Have you ever called a business, and it was literally impossible to connect with a human being? You went through prompt after prompt, hit the pound key a dozen times,...
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  • Assertive Verbal Skills: Communication Techniques

    Assertive Verbal Skills: Communication Techniques Assertive Verbal Skills: Communication Techniques

    6072
    • English
    By now you should be familiar with ways to develop your assertiveness, and how to recognize and deal with manipulators. But how do you put that into practice? What specifically...
    By now you should be familiar with ways to develop your assertiveness, and how to recognize and deal with manipulators. But how do you put that into practice? What specifically...
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  • Assertive Verbal Skills: Dealing with Manipulation

    Assertive Verbal Skills: Dealing with Manipulation Assertive Verbal Skills: Dealing with Manipulation

    6071
    • English
     Manipulators. They love to prey on passive people; to bully, control, and persuade us to do or think things that we normally wouldn't. This program will help you recognize these...
     Manipulators. They love to prey on passive people; to bully, control, and persuade us to do or think things that we normally wouldn't. This program will help you recognize these...
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  • Assertive Verbal Skills: Developing Assertiveness

    Assertive Verbal Skills: Developing Assertiveness Assertive Verbal Skills: Developing Assertiveness

    6070
    • English
    Do you have a hard time saying "no" to others? Do you feel the need to please everyone? Do you struggle with being firm or direct? Is expressing anger or...
    Do you have a hard time saying "no" to others? Do you feel the need to please everyone? Do you struggle with being firm or direct? Is expressing anger or...
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  • Communicating with the C-Suite: In the Hallway

    Communicating with the C-Suite: In the Hallway Communicating with the C-Suite: In the Hallway

    6069
    • English
    You're walking down the hallway and coming your way is a high-level executive. What do you do? Do you engage? Smile and nod? Avoid direct eye contact? Pretend that you're...
    You're walking down the hallway and coming your way is a high-level executive. What do you do? Do you engage? Smile and nod? Avoid direct eye contact? Pretend that you're...
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  • Mastering QuickBooks Desktop (2018): Common Errors

    Mastering QuickBooks Desktop (2018): Common Errors Mastering QuickBooks Desktop (2018): Common Errors

    7543
    • English
    Do you feel you don't have time to learn how to use advanced tools and functions in QuickBooks because of other important work you have - like gathering or inputting...
    Do you feel you don't have time to learn how to use advanced tools and functions in QuickBooks because of other important work you have - like gathering or inputting...
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  • Communicating with the C-Suite: When They're New

    Communicating with the C-Suite: When They're New Communicating with the C-Suite: When They're New

    6068
    • English
    Who you work for matters. Having "bad leadership" is frequently cited as a reason for leaving an organization. However, even if you like who you're working for when you start...
    Who you work for matters. Having "bad leadership" is frequently cited as a reason for leaving an organization. However, even if you like who you're working for when you start...
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