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  • Risk Management Basics: Violence Awareness

    Risk Management Basics: Violence Awareness Risk Management Basics: Violence Awareness

    6884
    • English
    It's essential for leaders to know how to identify, prevent, and address workplace violence. By understanding the four categories of violence, recognizing warning signs, and implementing prevention plans, you can...
    It's essential for leaders to know how to identify, prevent, and address workplace violence. By understanding the four categories of violence, recognizing warning signs, and implementing prevention plans, you can...
    $24.95
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  • Beverage: Bartending: The Pour

    Beverage: Bartending: The Pour Beverage: Bartending: The Pour

    6432
    • English
    In this course, you'll learn how to pour and serve wine, beer, and spirits properly. In pouring the correct way, you'll translate a respect for these liquids into happy, loyal...
    In this course, you'll learn how to pour and serve wine, beer, and spirits properly. In pouring the correct way, you'll translate a respect for these liquids into happy, loyal...
    $24.95
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  • Beverage: Bartending Glasses Guide

    Beverage: Bartending Glasses Guide Beverage: Bartending Glasses Guide

    6431
    • English
    In this course, we'll go over the most common types of beverage glasses you'll use as a bartender. We'll divide them into the following categories: wine glasses, beer glasses, and...
    In this course, we'll go over the most common types of beverage glasses you'll use as a bartender. We'll divide them into the following categories: wine glasses, beer glasses, and...
    $24.95
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  • Beverage: Bartending Fundamentals

    Beverage: Bartending Fundamentals Beverage: Bartending Fundamentals

    6430
    • English
    In this course, we break down the basics of bartending, so you're fully prepared with the right attitude, vocabulary, tools, and techniques.
    In this course, we break down the basics of bartending, so you're fully prepared with the right attitude, vocabulary, tools, and techniques.
    $24.95
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  • Beverage: Alcohol Safety

    Beverage: Alcohol Safety Beverage: Alcohol Safety

    6429
    • English
    In this course, we'll go through some basics on how to ensure that your customers are safe and healthy. We'll touch on food safety, food allergies, and the responsible serving...
    In this course, we'll go through some basics on how to ensure that your customers are safe and healthy. We'll touch on food safety, food allergies, and the responsible serving...
    $24.95
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  • Beverage: Beer and Spirits 101

    Beverage: Beer and Spirits 101 Beverage: Beer and Spirits 101

    6428
    • English
    In this course, we'll cover a short history of beer and spirits, how they're made, and some basic vocabulary.
    In this course, we'll cover a short history of beer and spirits, how they're made, and some basic vocabulary.
    $24.95
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  • Beverage: Wine 101

    Beverage: Wine 101 Beverage: Wine 101

    6427
    • English
    In this course, we'll cover a brief history of winemaking and drinking, how wine is made today, the current styles of wine you're likely to be serving, some tips on...
    In this course, we'll cover a brief history of winemaking and drinking, how wine is made today, the current styles of wine you're likely to be serving, some tips on...
    $24.95
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  • Tourist Attractions: Overview

    Tourist Attractions: Overview Tourist Attractions: Overview

    6426
    • English
    If you work in the tourism and hospitality industry, then you know that the number one most important part of your job is taking care of the guests. This can...
    If you work in the tourism and hospitality industry, then you know that the number one most important part of your job is taking care of the guests. This can...
    $24.95
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  • Tourist Attractions: Overview

    Tourist Attractions: Overview Tourist Attractions: Overview

    6425
    • English
    Tourism is a diverse industry. When we talk about tourist attractions, we could be talking anything from Niagara Falls, to the Eiffel Tower, to the Golden Gate Bridge, and the...
    Tourism is a diverse industry. When we talk about tourist attractions, we could be talking anything from Niagara Falls, to the Eiffel Tower, to the Golden Gate Bridge, and the...
    $24.95
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  • Front Desk Customer Service: Handling Upset Guests

    Front Desk Customer Service: Handling Upset Guests Front Desk Customer Service: Handling Upset Guests

    6424
    • English
    When it comes to working the front desk, you will have to deal with guest complaints. You need to handle those complaints professionally. Remember, your hotel only exists because of...
    When it comes to working the front desk, you will have to deal with guest complaints. You need to handle those complaints professionally. Remember, your hotel only exists because of...
    $24.95
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  • Front Desk Customer Service: Telephone Techniques

    Front Desk Customer Service: Telephone Techniques Front Desk Customer Service: Telephone Techniques

    6423
    • English
    Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be...
    Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be...
    $24.95
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  • Front Desk Customer Service: Communicating with Guests

    Front Desk Customer Service: Communicating with Guests Front Desk Customer Service: Communicating with Guests

    6422
    • English
    Communicating with guests in your hotel can be hard. The guest experience at your hotel is directly related to the customer service that they receive during their stay. No matter...
    Communicating with guests in your hotel can be hard. The guest experience at your hotel is directly related to the customer service that they receive during their stay. No matter...
    $24.95
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