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  • Housekeeping: Cleaning Guest Rooms

    Housekeeping: Cleaning Guest Rooms Housekeeping: Cleaning Guest Rooms

    6410
    • English
    Welcome to our series on housekeeping. You are part of creating a happy environment for guests. There are a lot of moving parts when it comes to this job, and...
    Welcome to our series on housekeeping. You are part of creating a happy environment for guests. There are a lot of moving parts when it comes to this job, and...
    $24.95
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  • Front of the House: 13. Tips for Tipped Employees

    Front of the House: 13. Tips for Tipped Employees Front of the House: 13. Tips for Tipped Employees

    6409
    • English
    At restaurants in the United States, it's typical to tip. That is, customers usually leave a little extra money for the server when they pay their bill. Sometimes called a...
    At restaurants in the United States, it's typical to tip. That is, customers usually leave a little extra money for the server when they pay their bill. Sometimes called a...
    $24.95
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  • Front of the House: 12. Clearing the Table and Closing the Sale

    Front of the House: 12. Clearing the Table and Closing the Sale Front of the House: 12. Clearing the Table and Closing the Sale

    6408
    • English
    All good things must come to an end, even a meal at a restaurant. Although your time with your guests is coming to a close, it's imperative to continue to...
    All good things must come to an end, even a meal at a restaurant. Although your time with your guests is coming to a close, it's imperative to continue to...
    $24.95
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  • Front of the House: Serving Guests: Time Management

    Front of the House: Serving Guests: Time Management Front of the House: Serving Guests: Time Management

    6407
    • English
    The timeline for serving a table of guests is tight. In this course, we'll go over the timeline of an entire meal-starting from the moment the guests are seated to...
    The timeline for serving a table of guests is tight. In this course, we'll go over the timeline of an entire meal-starting from the moment the guests are seated to...
    $24.95
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  • Front of the House: Serving Guests: Table Service

    Front of the House: Serving Guests: Table Service Front of the House: Serving Guests: Table Service

    6406
    • English
    It's a great moment for restaurant guests when they are served their meals. However, this much-anticipated moment can be prone to disaster for a server. Servers need to carry and...
    It's a great moment for restaurant guests when they are served their meals. However, this much-anticipated moment can be prone to disaster for a server. Servers need to carry and...
    $24.95
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  • Front of the House: Serving Guests: Taking Orders

    Front of the House: Serving Guests: Taking Orders Front of the House: Serving Guests: Taking Orders

    6405
    • English
    Depending on the restaurant, servers may have the opportunity to take each guests' order up to three times over the course of a meal. Once for the drink, once for...
    Depending on the restaurant, servers may have the opportunity to take each guests' order up to three times over the course of a meal. Once for the drink, once for...
    $24.95
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  • Front of the House: Understanding the Menu: What's on Tap?

    Front of the House: Understanding the Menu: What's on Tap? Front of the House: Understanding the Menu: What's on Tap?

    6404
    • English
    Most restaurants offer an array of alcoholic and non-alcoholic beverages. Water, juices, milk, and soft drinks are relatively easy to understand. Most of us are already familiar with these items....
    Most restaurants offer an array of alcoholic and non-alcoholic beverages. Water, juices, milk, and soft drinks are relatively easy to understand. Most of us are already familiar with these items....
    $24.95
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  • Front of the House: Understanding the Menu: Writing Menu Descriptions

    Front of the House: Understanding the Menu: Writing Menu Descriptions Front of the House: Understanding the Menu: Writing Menu Descriptions

    6403
    • English
    The menu is defined as the "list of foods available at a restaurant," but a well-written menu is more than a simple list. Your menu can and should be a...
    The menu is defined as the "list of foods available at a restaurant," but a well-written menu is more than a simple list. Your menu can and should be a...
    $24.95
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  • Front of the House: Understanding the Menu: What's for Dinner?

    Front of the House: Understanding the Menu: What's for Dinner? Front of the House: Understanding the Menu: What's for Dinner?

    6402
    • English
    Guests expect you to be an expert on your restaurant. Whether it's your first day, or your 200th day, whether the menu has been overhauled or has been the same...
    Guests expect you to be an expert on your restaurant. Whether it's your first day, or your 200th day, whether the menu has been overhauled or has been the same...
    $24.95
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  • Front of the House: Interacting with Guests: Difficult People

    Front of the House: Interacting with Guests: Difficult People Front of the House: Interacting with Guests: Difficult People

    6401
    • English
    Everyone makes mistakes. It's an unavoidable fact of life. As much as you want to deliver perfect service to each and every customer, there will be times when your efforts...
    Everyone makes mistakes. It's an unavoidable fact of life. As much as you want to deliver perfect service to each and every customer, there will be times when your efforts...
    $24.95
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  • Front of the House: Interacting with Guests: Special Circumstances

    Front of the House: Interacting with Guests: Special Circumstances Front of the House: Interacting with Guests: Special Circumstances

    6400
    • English
    All guests deserve high quality service and, as you know, consistent service is key to turning occasional visitors into regular customers. However, there are some special circumstances that require extra...
    All guests deserve high quality service and, as you know, consistent service is key to turning occasional visitors into regular customers. However, there are some special circumstances that require extra...
    $24.95
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  • Front of the House: Interacting with Guests: Fundamentals

    Front of the House: Interacting with Guests: Fundamentals Front of the House: Interacting with Guests: Fundamentals

    6399
    • English
    If you're a server, you probably don't need to be told of the importance of customer service. It's right there in your job title. You serve customers. To do so...
    If you're a server, you probably don't need to be told of the importance of customer service. It's right there in your job title. You serve customers. To do so...
    $24.95
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