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  • Winning Over Even the Most Difficult Customers Winning Over Even the Most Difficult Customers

    2628
    • English
    Like it or not, difficult customer situations are a fact of life. It's up to you to make the most of every conversation you have with difficult customers - and...
    Like it or not, difficult customer situations are a fact of life. It's up to you to make the most of every conversation you have with difficult customers - and...
    $249.95
  • Think Like the Customer, Act Like the Owner Think Like the Customer, Act Like the Owner

    2626
    • English
    The average organization loses 30 percent of its customer every year. Make sure every customer is a satisfied customer ... with assistance from this new hit video. In just minutes,...
    The average organization loses 30 percent of its customer every year. Make sure every customer is a satisfied customer ... with assistance from this new hit video. In just minutes,...
    $249.95
  • Customer Service Central Customer Service Central

    1973
    • English
    How well service providers meet the needs of customers is what separates great service from barely satisfactory service. Comedian Darrell Hammond hosts this multiaward-winning program that teaches employees key ingredients...
    How well service providers meet the needs of customers is what separates great service from barely satisfactory service. Comedian Darrell Hammond hosts this multiaward-winning program that teaches employees key ingredients...
    $249.95
  • Communicating With Customers Communicating With Customers

    2583
    • English
    The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program is for managers and staff who service customers...
    The average organization loses up to 30% of its customers due to poor customer service: Don't be among them! This best-selling program is for managers and staff who service customers...
    $249.95
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