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  • Becoming An Effective Manager: Managing Performance Becoming An Effective Manager: Managing Performance

    4303
    • English
    Becoming An Effective Manager: Managing PerformanceManagers have the important role of guiding their employees' professional development. This training course focuses on ways to effectively manage the performance of employees. Viewers...
    Becoming An Effective Manager: Managing PerformanceManagers have the important role of guiding their employees' professional development. This training course focuses on ways to effectively manage the performance of employees. Viewers...
    $299.99
  • Effective Communication: Creating Win-Win Scenarios Effective Communication: Creating Win-Win Scenarios

    4299
    • English
    Conflict is inevitable, however, a leader's response to a conflict can make all the difference in creating a positive outcome. This video training explores the skills needed to improve communication...
    Conflict is inevitable, however, a leader's response to a conflict can make all the difference in creating a positive outcome. This video training explores the skills needed to improve communication...
    $199.99
  • Effective Communications Electronic Communications Effective Communications Electronic Communications

    4298
    • English
    The effectiveness of one's communication throughout the organization, from employees and peers to clients to superiors, plays a vital role in how effective they are in their leadership role. If...
    The effectiveness of one's communication throughout the organization, from employees and peers to clients to superiors, plays a vital role in how effective they are in their leadership role. If...
    $299.99
  • Effective Communication: Using Open-Ended Questions Effective Communication: Using Open-Ended Questions

    4297
    • English
    In order to help their teams discover original solutions to corporate challenges, team leaders must demonstrate curiosity and active listening skills and then use them effectively in team meetings. This...
    In order to help their teams discover original solutions to corporate challenges, team leaders must demonstrate curiosity and active listening skills and then use them effectively in team meetings. This...
    $299.99
  • Customer Service: You've Got Customers Customer Service: You've Got Customers

    4175
    • English
    The State of New York has a long history of protecting the rights of employees, as every employer in the state is required to have a zero-tolerance sexual harassment policy....
    The State of New York has a long history of protecting the rights of employees, as every employer in the state is required to have a zero-tolerance sexual harassment policy....
    $399.99
  • Customer Service: So Help Me, Supervisor Edition Customer Service: So Help Me, Supervisor Edition

    4169
    • English
    The most important aspect of the customer service industry is, naturally, customer service. Every business wants to give their customers everything they need, but supervisors need to be able to...
    The most important aspect of the customer service industry is, naturally, customer service. Every business wants to give their customers everything they need, but supervisors need to be able to...
    $399.99
  • Customer Service: So Help Me, Employee Edition Customer Service: So Help Me, Employee Edition

    4168
    • English
    Defusing difficult customer situations involves finding solutions for their problems. This Video On Demand illustrates ways to really listen to customers to understand what their problem is and provide great...
    Defusing difficult customer situations involves finding solutions for their problems. This Video On Demand illustrates ways to really listen to customers to understand what their problem is and provide great...
    $399.99
  • SMILE! Customer Service SMILE! Customer Service

    4052
    • English
    This informative training program takes the viewer on the journey of an ingenious bus driver and his quest to provide an excellent environment through perfected customer service. Kindness and sincerity...
    This informative training program takes the viewer on the journey of an ingenious bus driver and his quest to provide an excellent environment through perfected customer service. Kindness and sincerity...
    $399.99
  • The 5 Values of GREAT Customer Service The 5 Values of GREAT Customer Service

    3905
    • English
    Great customer service makes customers feel special. It also increases the chance of having repeat customers. By watching this online training, you will learn the 5 values of great customer...
    Great customer service makes customers feel special. It also increases the chance of having repeat customers. By watching this online training, you will learn the 5 values of great customer...
    $399.99
  • Telephone Customer Service: Avoiding Monster Mistakes Telephone Customer Service: Avoiding Monster Mistakes

    3774
    • English
    Have you ever called customer service and been surprised to receive outstanding service? It's sad, but true, all too often top-notch service is the exception, not the norm. As a...
    Have you ever called customer service and been surprised to receive outstanding service? It's sad, but true, all too often top-notch service is the exception, not the norm. As a...
    $399.99
  • Patient Care: Treat 'Em Like Dogs Patient Care: Treat 'Em Like Dogs

    3766
    • English
    This training video educates viewers on the importance of customer care in the medical profession. This video course demonstrates the way patients feel about their treatment when medical practitioners don't...
    This training video educates viewers on the importance of customer care in the medical profession. This video course demonstrates the way patients feel about their treatment when medical practitioners don't...
    $399.99
  • Have Fun: Create A Positive Culture at Work Have Fun: Create A Positive Culture at Work

    3752
    • English
    Using the St. Paul Saints as a model, this training video shows the importance of creating a positive work culture. The Saints, a baseball team, have been ranked as one...
    Using the St. Paul Saints as a model, this training video shows the importance of creating a positive work culture. The Saints, a baseball team, have been ranked as one...
    $399.99
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