Loading...
$299.95
V230
2014
3201-DVD-E
22 Minutes

How would your drivers react if an angry parent boards their bus? Are they trained to communicate with parents from other cultures? What does it take to diffuse a volatile situation? These questions and many more are answered in this comprehensive program designed to train your drivers on how to properly handle potentially stressful situations with parents. The video provides many types of communication techniques for your drivers to use in these difficult situations and much more. This is a great video for new or seasoned drivers.

How would your drivers react if an angry parent boards their bus? Are they trained to communicate with parents from other cultures? What does it take to diffuse a volatile situation? These questions and many more are answered in this comprehensive program designed to train your drivers on how to properly handle potentially stressful situations with parents. The video provides many types of communication techniques for your drivers to use in these difficult situations and much more. This is a great video for new or seasoned drivers.

Topics covered also include:
  • Understanding the Importance of Communication
  • Differences Between Verbal and Non-verbal Communication
  • Improving Communication with Parents
  • Dealing with Cultural Differences
  • Techniques to Diffuse a Volatile Situation
  • Additional Techniques and Resources
Just added to your wishlist:
My Wishlist
You've just added this product to the cart:
Go to cart page