Returns Returns

If you are not completely satisfied with your purchase for any reason you may return it for a 100% refund or credit. Simply send your product back to us in a saleable condition with original packaging slip within 14 days of shipment. Shipping and Handling charges are non-refundable. There will be 20% restocking charge applied for all returns received between 14-30 days, after shipping

All sales are final after 30 days from shipping. We guarantee our product will be free from defects for a period of one (1) year from the date of shipment. If there are defects, you may exchange for a replacement program of the same title, length, language, and format.To return the defective product,please contact Customer Service at 800-397-5125 or sales@trainingnetwork.com

Shipping

All Orders placed for DVD or USB purchases will be shipped via USPS Media Mail. If a customer needs other expedited shipping methods, those options can either be selected online or talking directly to our support team. The Order Confirmation provides the information about the products ordered including pricing. Any backordered items will be shipped as quickly as possible.

Digital Licensing Fulfillment

Your Training Network Account Manager will contact you within one (1) business day to obtain your choice of media format (see info about Digital Media here to learn about formats available). Once we receive your format selection, Training Network will email you our Digital License Agreement for your review and signature. As soon as we receive your signed agreement back, we will create your digital media and send electronically within 5 to 7 business days.

Previews

For Corporate customers, Training Network programs are available for preview. Click on the video to begin your free preview. Online previews are designed to help users finalize their purchase decisions.Online previews cannot be used for training as any such use violates U.S. copyright laws.

Our DVD’s are available for a 3-week preview upon request. If the videos do not meet your content requirements, the DVD Previews must be returned to Training Network, 106 Capitola Drive, Durham, NC 27713, via a traceable delivery service (such as USPS, UPS or FedEx Ground) at your cost. Please include a copy of your Order Confirmation or contact information. Items lost in shipping without the proper tracking information will be billed at full price. Previews are shipped only to US and Canadian addresses. Items not returned after preview will be billed at full price.

Training Network does not permit preview for Training Kits or any other type of non-video products. We recommend you preview the video itself then, when satisfied, order the Kit that includes that program.

Quotes

Any quotation we provide will be valid for the duration stated in the quotation. If no duration is stated, the quotation will be valid for 30 days.

Purchase Orders

For corporate customers, Training Network can support purchases through the purchase orders.

WEBSITE PAYMENT

Orders placed on www.trainingnetwork.com must be paid in full with a credit card at the time the order is placed. The following credit cards are accepted:

Your credit card will be charged in full when you place your order. Please print a copy of your order confirmation for your records. Training Network will automatically email you a confirmation of your order when it is submitted.

If you create an account on the Training Network website, you can view your order history, check order status, or print a transaction receipt.

If you are not completely satisfied with your purchase for any reason you may return it for a 100% refund or credit. Simply send your product back to us in a saleable condition with original packaging slip within 14 days of shipment. Shipping and Handling charges are non-refundable. There will be 20% restocking charge applied for all returns received between 14-30 days, after shipping

All sales are final after 30 days from shipping. We guarantee our product will be free from defects for a period of one (1) year from the date of shipment. If there are defects, you may exchange for a replacement program of the same title, length, language, and format.To return the defective product,please contact Customer Service at 800-397-5125 or sales@trainingnetwork.com

Shipping

All Orders placed for DVD or USB purchases will be shipped via USPS Media Mail. If a customer needs other expedited shipping methods, those options can either be selected online or talking directly to our support team. The Order Confirmation provides the information about the products ordered including pricing. Any backordered items will be shipped as quickly as possible.

Digital Licensing Fulfillment

Your Training Network Account Manager will contact you within one (1) business day to obtain your choice of media format (see info about Digital Media here to learn about formats available). Once we receive your format selection, Training Network will email you our Digital License Agreement for your review and signature. As soon as we receive your signed agreement back, we will create your digital media and send electronically within 5 to 7 business days.

Previews

For Corporate customers, Training Network programs are available for preview. Click on the video to begin your free preview. Online previews are designed to help users finalize their purchase decisions.Online previews cannot be used for training as any such use violates U.S. copyright laws.

Our DVD’s are available for a 3-week preview upon request. If the videos do not meet your content requirements, the DVD Previews must be returned to Training Network, 106 Capitola Drive, Durham, NC 27713, via a traceable delivery service (such as USPS, UPS or FedEx Ground) at your cost. Please include a copy of your Order Confirmation or contact information. Items lost in shipping without the proper tracking information will be billed at full price. Previews are shipped only to US and Canadian addresses. Items not returned after preview will be billed at full price.

Training Network does not permit preview for Training Kits or any other type of non-video products. We recommend you preview the video itself then, when satisfied, order the Kit that includes that program.

Quotes

Any quotation we provide will be valid for the duration stated in the quotation. If no duration is stated, the quotation will be valid for 30 days.

Purchase Orders

For corporate customers, Training Network can support purchases through the purchase orders.

WEBSITE PAYMENT

Orders placed on www.trainingnetwork.com must be paid in full with a credit card at the time the order is placed. The following credit cards are accepted:

Your credit card will be charged in full when you place your order. Please print a copy of your order confirmation for your records. Training Network will automatically email you a confirmation of your order when it is submitted.

If you create an account on the Training Network website, you can view your order history, check order status, or print a transaction receipt.

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